Privacy Policy

1. Introduction & Compliance Statement

At Value Your Life Wellness, we are committed to maintaining the trust and confidentiality of our clients. This Privacy Policy governs the collection, use, and disclosure of personal information in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), substantially similar provincial private-sector privacy regulations, and Canada’s Anti-Spam Legislation (CASL).

As a health wellness and holistic nutrition practice, we collect highly sensitive personal health information. We handle all personal records with the highest levels of security and compliance.

2. Personal Information We Collect

To provide personalized holistic nutrition and mental wellness coaching, we collect the following categories of information:

• Contact Details: Your name, email address, mailing address, and phone number.
• Health and Nutrition Metrics: Detailed medical histories, dietary logs, lifestyle questionnaires, stress assessments, sleep patterns, and physical health goals.
• Coaching Notes: Intake forms, logs, and summaries of our sessions.
• Financial Information: Credit card or billing details for payment processing.
• Technical Data: IP addresses and cookie data used to improve website navigation and usability.

3. Why We Collect This Information

Your personal details are collected and used strictly for the following purposes:

• To develop tailored holistic nutrition guides and mental wellness roadmaps.
• To schedule coaching calls, track progress, and coordinate ongoing sessions.
• To securely process payments for bookings and programs.
• To communicate important updates about your programs or services.
• To distribute educational newsletters and updates, in compliance with CASL rules requiring express consent.

4. Safe Safeguards & Secure Practice Better EHR Storage

We prioritize data security. We do not store sensitive medical history, questionnaires, or payment cards on our local systems or this web server. Instead, we utilize Practice Better, a leading Electronic Health Record (EHR) and practice management software designed for holistic health practitioners.

Practice Better is fully audited and aligned with **PIPEDA**, **HIPAA**, and **GDPR** security requirements. All data transmitted through the client portal is encrypted using high-grade Secure Socket Layer (SSL) technology and stored securely. Intake questionnaires, protocols, waivers, and invoicing records are housed safely in this encrypted workspace.

5. CASL and Email Communications

In accordance with Canada’s Anti-Spam Legislation (CASL), we will never send you unsolicited promotional emails or newsletters.

• Consent: We require your express, active consent before adding you to our mailing list. Opt-in checkboxes will never be pre-checked.
• Unsubscribe: Every promotional email includes a clear and instant "Unsubscribe" link. Unsubscribe requests are processed immediately.
• Identification: All emails clearly identify Value Your Life Wellness as the sender and list our contact details.

6. Your Rights Regarding Your Data

Under PIPEDA, you hold absolute rights to control your personal health details. You may:

• Request access to check what information we hold about you.
• Request immediate corrections to any inaccurate or incomplete details.
• Request the complete deletion of your records (right to erasure/withdrawal of consent), subject to legal, insurance, or professional record retention requirements.